Delivery charges

 

COVID 19 - delivery information - delays in some areas, due to overwhelming demand for online purchases.

At the current time we are still able to run our business online.  However delivery times may not be quite as speedy as usual.  Please be patient when your order is on it's way.  We will always aim to despatch within 7 working days.  If you have any queries at all, please do not hesitate to get in touch.

 

Parcels will be despatched via Royal Mail or Parcelforce dependant on the weight.

All prices shown are in £ sterling,  include UK VAT and exclude delivery.

We aim to despatch your order within 7 working days - however if you need it quicker - please just ask and we will always try our best ** Please note the despatch times on personalised items will be outside this time, and advised at the time of ordering.

Postage will be automatically added during checkout - dependant on your spend.

 

Delivery charges are as follows:

 

£3.50 for orders between £0 - £23 (courier selected to best suit your specific order)

 

£5.50 for orders between £23 - £49 (courier selected to best suit your specific order)

£6.50 for orders between £49 - £100 (courier selected to best suit your specific order)

 

Free delivery on all orders over £100

We are able to ship internationally, for the best delivery prices please contact us for a quote.  As it is hard to calculate the best price for you through the online shop system. We can then let you know your most suited options and courier.

 

Based conveniently on the Essex/Suffolk border, We are also able to offer collection from here, you can elect home collection at checkout - please contact us to discuss and convenient time to collect.

On delivery to you, we aim to use as much recycled packaging as possible. We believe it is what is on the inside that counts!  

Product information

Many of our products are all printed in Suffolk. We are proud that all our products are manufactured in Britain, much of our fine bone china is British made and all hand decorated in Britain.  With this in mind no two products will ever be identical.  Print tone on all products may also vary very slightly from the photographs online.

 

On delivery to you, we aim to use as much recycled packaging as possible. We believe it is what is on the inside that counts!  

Returns

You have 14 days upon receiving your goods for which to apply for a refund, after which time unfortunately, we are unable to offer you a refund. 

Please note you are not able to receive a refund on personalised items, oil refills/room sprays or diffusers.

To be considered for a refund/exchange your item must be returned in the same unused condition it was received and also be in its original packaging.  You are responsible for the cost of returning the item.

On returning your item, we advise you to consider using a trackable service, especially on high priced items, as we cannot ensure that we will receive your returned items and they are under your care until they reach us.

Once received, we will inspect the item and let you know if your claim is approved for a refund/exchange.  

 

We will then be in touch with details of the refund, this is automatically applied in the same method of the original payment. Or to discuss options for the exchange.

Please do get in touch if you believe an item to be faulty.

All items will be sent in perfect condition, if you receive your package and it is damaged, please do photograph the outer packaging and notify the courier on delivery.  

Our returns address (Please do contact us prior to sending returns to ensure we are expecting your package)

Laura Jayne Fisk

Magnolia House

School Lane 

Stratford St Mary

Suffolk

CO76LZ

We are able to gift wrap your products, within obvious packaging constraints. Our gift wrapping package is £5.00 and will consist of one of our luxury cards (rrp £2.50) and a mixture of tissue paper, ribbon, gift box and branded stickers where appropriate. All you need to do is add a 'gift wrap' to your basket and ensure you leave a note on your order stating the message you would like written in your card, if the item is being sent directly to them. We will then do our best to ensure you product looks as lovely as possible! 

Prints & Stock

Please note that we do hold a stock of prints, however there may be times due to demand, that these will need to be ordered from our printers.   If this is the case we will advise you of this when you place your order.  

If an item is low or out of stock please do contact us for further information.  It may be that an order has arrived and has not yet been added, or we can pre order something for you, and of course we will advise you as to when it will be in.

Commissions

At certain times of the year, I am able to take on commissions, please do contact me for further information.  

 

Please note that unless otherwise agreed, the copyright of the original/commission will remain the property of myself and hence may be used in future work. 

Scented Candles 

We work with the amazing White Cottage Candles, who are based in Suffolk in creating our gorgeous home fragrance range.

Please ensure that you follow the safety advice that comes with the product prior to using. 

We have worked with the wonderful Woody at Rainywood Photography in capturing a number of photographs on the website. 

Copyright

All images and designs on the website and products within are protected by copyright and IP design rights, owned by Laura Jayne Fisk.

Competition 

Terms & Conditions

The current giveaway/competition running on Instagram due to end on 29th November 2020 @7pm. Has had to be closed at 10.30 on 24th November 2020.

The winner will be drawn at random and announced on Wednesday 25th November 2020.

Winner will be notified by direct message

The prize must be claimed within 2 weeks of the draw. 

No cash alternative offered.

Competitions are no way endorsed by the platform on which they are run.

UK postage only.

All images © Laura Jayne Fisk

© 2020 by Laura Jayne Fisk

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